Delivering for Results

Deliverology: Helping to create a climate of programs focused on results

2 days

Program Managers, Heads of Delivery Units, Heads and Managers from Evaluation, Audit, Corporate Planning and Reporting, as well as analysts, program officers and subject matter experts working in these areas.


This course addresses your need for a better understanding of the government’s new Policy on Results and its delivery approach. It will provide both a theoretical understanding of what is deliverology, as well as practical tools and techniques to integrate this approach in your department, starting from assessing your level of readiness, to establishing the right organizational structures with the right competencies. It will situate the new Policy within the existing Treasury Board policies. Through group exercises and discussions, we will explore the pitfalls and specific requirements of the approach.


Demystifying Deliverology

  • Theory behind deliverology
  • Deliverology approach
  • Key principles
  • Why now

Government of Canada’s Approach

  • New Policy, Directive on Results
  • Impact on departments
  • Readiness assessments and pre-requisites

The Steps to Delivering for Results – Priorities and Plans (1)

  • Determining priorities
  • Setting targets and defining success
  • Understanding the challenge
  • Planning to deliver
  • Understanding the delivery chain

Delivering for results (2) – The Culture

  • Building capacity
  • Creating routines
  • Solving problems
  • Establishing relationships
  • Persistence

Competencies and Capacities

  • Project management
  • Change management
  • Results based management
  • Leadership
  • Stakeholder Engagement

First Steps

  • Impact of new policy
  • Readiness assessment
  • Organizational structure
  • Building the team
  • First steps
Skills Taught: 

Upon completion of this course, participants will:

  • understand the principles of deliverology and the impact on their organization;
  • have insights on the changes from the MRRS and Evaluation Policy and the new Policy and Directive on Results, and strategies to address the requirements;
  • recognize the competencies and capacities required;
  • be able to assess the readiness of their department for integrating the requirements and start on a plan.