ITIL® v3 Managing Across the Lifecycle (MALC)

5 days

Those who require a business and management level understanding of the ITIL® v3 core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization. Specific roles include Professionals, Business Managers, and Business Process Owners. Candidates must have a minimum of 17 points (2 points for Foundation and 15 additional points from the Capability and/or Lifecycle courses). Proof required prior to course attendance.

The candidate must hold (photocopy required) one of the following:

  • 17 points in any combination from the v3 course catalog
  • A combination of v2 ITIL® Practitioner Certificates and v3 courses

The candidate should have at least 2-4 years experience working within a Service Management capacity. It is also strongly recommended that the candidate complete at least 28 hours of personal study reviewing the course syllabus and reading the core Lifecycle publications prior to attending.


This 5-day Managing Across the Lifecycle (MALC) course completes the ITIL® Capability and Lifecycle qualification programs, and leads to the ITIL® Expert qualification. This course brings together the full meaning of a Lifecycle approach to Service Management. The focus of this course is on the business, management, supervisory objectives, purposes, processes, functions and activities of the Lifecycle. Process/function interactions and interdependencies are crucial to the successful completion of MALC.


The main focus of this course is on the knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices. These include:

  • IT Service Management Business & Managerial Issues: introduces and discusses management concepts and terminology
  • Managing Strategic Change: elements of value creation, managing Lifecycle risks, business benefits (financial concepts), resource/capability planning, quality control, strategic influencers and customer liaison techniques
  • Risk Management: project and IT risks defined, evaluated, managed and controlled
  • Manage, Plan & Implement IT Service Management: concepts related to the implementation of the Service Management framework (PDCA, 4 Ps of Strategy, etc.)
  • Organizational Challenges: elements that have direct influence on the success or failure of an 'adopt/adapt' initiative
  • Assessing Service Value: details the measurement and assessment service and process functionality
  • Complimentary Industry Guidance: the influence and interaction of the Service Lifecycle and other quality frameworks