ITIL® v3 Intermediate Certificate: Service Transition (ST)

3 days

CIOs, CTOs, Managers, Supervisory Staff, Team Leaders, Designers, Architects, Planners, IT Consultants, IT Audit Managers and IT Security Managers.

The candidate must hold (photocopy required) one of the following:

  • v3 ITIL® Foundation Certificate
  • v2 ITIL® Foundation Certificate and the v2-v3 Foundation Bridge Certificate

It is also strongly recommended that the candidate have 2-4 years of professional experience within Service Management as well as defined experience in at least one of the ST processes. Reading the ITIL® Service Lifecycle core publications, specifically the Service Transition volume, prior to attending is quite beneficial.


This 3-day Service Transition (ST) course provides you with an intense and focused exploration of the new and modified topics in ITIL® v3. The course is intended for those who work within a Service Transition environment and require a deeper understanding of the underlying concepts, processes and activities involved, and associated management responsibilities, and how they may be used to enhance overall service quality and service provision.


The Service Transition course focuses on the managerial and control aspects of the operational environment. This course has a number of study units and supporting exercises that reinforce the knowledge gained.

The Service Lifecycle and Service Management as a Practice: Understand the Service Lifecycle and the objectives and business value for each phase in the lifecycle; understand and articulate service" and be able to explain the concept of Service Management as a practice
Basic Service Transition Principles: Understand the common principles and guidelines that will influence the performance of ST processes with a concentrated focus on the plan, build, test and implementation activities
Service Design Processes: Understand the managerial and supervisory aspects of the ST processes. Other areas of discussion include the roles and responsibilities, information management requirements, challenges, critical success factors and risks within each of the processes. The processes include:

  • Transition Planning and Support
  • Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Service Evaluation
  • Knowledge Management

Note: in-depth discussions around the daily activities of each process are found in the Release, Control & Validation (RCV) course
Organizing Service Transition: Understand the role and the responsibilities of each of the activities and their input to all lifecycle phases
Explore Technology and Implementation Considerations: Understand the role of technology in support of Service Transition and explore concepts that have great impact on ST process implementation

Within the Service Transition volume, the design is operationalized. Additionally, the concept of a service lifecycle is very much ingrained within Service Transition so not only will this phase be explored but also the relationship to the other phases and the criticality of 'cross-communication' between the phases is detailed and emphasized.

The emphasis of this course is on the managerial and supervisory (control) aspects of the activities and techniques within the Service Transition phase; in-depth discussions of process activities occur in the RCV course. There is significant overlap between Service Transition and RCV - though both courses will 'count' toward the ITIL® Expert, it is NOT recommended that both courses are taken to fulfill the required electives.