Interpersonal and Communication Skills
An anti-oppressive approach to listening and communicating during difficult situations
This workshop will equip you with the knowledge and best practices to help you assess and understand a difficult situation, and apply techniques to make the person feel listened to, safe and respected so that the episode can be respectfully de-escalated.
Effective preparation of Memoranda to Cabinet and Treasury Board Submissions
***This course is delivered remotely in smaller half-day segments and has a temporary three-day duration.***
This two-day course will empower participants with knowledge of when Memoranda to Cabinet and Treasury Board Submissions are needed and why, writing tips and practice, and strategies for navigating the processes for each.
How to give management the goods in only a few minutes
This workshop provides tools and checklists that will help you to prepare for a succinct briefing that is to the point, on target and achieves your objective. You will learn about your audience, and about how their information needs are often quite different than what you may want to tell them. The structure of the briefings will be centered around addressing three questions: What? So what? and Now what? You will have the opportunity to practice what you learn, and time will be allocated for assignments during the course.
Expressing yourself with conviction
You need to communicate assertively and confidently to be successful in the workplace. This two day workshop will improve your ability to communicate with others at all levels of the organization. You will learn how to express your ideas, opinions, and feelings with conviction.
Making your ideas stick
Great presenters need to show that they have something important to say by applying good communications skills and showing confidence. You will learn how to communicate the importance of your message by keeping to a few key points, and then using a dynamic presentation with appropriate body language, eye contact, and dress, to make your ideas stick with your audience.