Services

Corporate Skills Development: Process Development

Duration: 2-days

Course Overview:

It is said that all good leaders create good processes and successful companies have good processes. This workshop is designed to give you the tools and techniques required to have confidence in your processes, identify opportunities for process improvements, and efficiency gains.  Once you have confidence in your processes, you can use this knowledge for training and orientation of staff.  By matching your quality inputs with quality processes you can be assured of quality products.

Target audience:

This workshop is designed for those that have some familiarity familiar with the process because they are responsible for them, not necessarily because they have "hands-on" experience with them. Ideally participants attending will be looking to gain the critical knowledge necessary to build proper processes within their organization.

You will learn how:

• Identify what would happen if a process was eliminated.
• Explore interdependencies.
• Clarify responsibility and ownership.
• Identify wasteful process.
• Identify opportunities to streamline process.
• Define and standardize steps and sequences.
• Promotes understanding of how an individual work contributed to the whole.
• Build consensus and team building.
• Highlights critical skills.

Course Content:

• Facilitation techniques for building processes.
• Setting the limits of the process.
• Identification of steps.
• Sequencing steps.
• Mapping techniques.
• Determining inputs, activities, output, business rules, feedback loops, ownership, and timing.
• Testing processes.