Services

Corporate Skills Development: Giving Feedback To Your Team

Duration: 1-day

Course Overview:

Managers and team leaders are often uncomfortable giving feedback on performance and team members are often uncomfortable receiving it.

But to get the best possible results from the team, the manager or team leader needs to be skilful in giving feedback in a collaborative way that motivates the team member to perform better.

Once managers have mastered this skill they tend to give feedback on a regular basis, with the result that the formal appraisal interview holds no surprises and can be a positive experience.

The course is fun and interactive, enabling managers to develop this important skill in a risk-free setting.

Target audience:

This course is geared towards Directors, Managers, Supervisors, Team Leaders or any professional working as a leader of a team and looking to improve the feedback they provide their staff.

You Will Learn:

Timing

• When is feedback appropriate?
• What is the right timing for giving feedback?

Planning

• Deciding on the focus of the feedback meeting
• Using the feedback model to plan the meeting

Holding the feedback meeting

• Using cooperative and collaborative language
• Engaging the team member in a problem-solving process
• Getting “buy-in”
• Agreeing follow up actions
• Keeping a record

The formal appraisal or evaluation process

• Summarizing  feedback over the review period
• Focussing on learning points
• Looking to future challenges
• Identifying training and development needs