Everything you need to know to be the complete leader.

Essential Coaching Skills provides you with the tools and techniques needed to motivate and inspire your employees, gain their commitment to the coaching process and implement action plans for improved performance.

Leadership skills for star performers.

Introduction to corporate knowledge management.

Planning Transition Strategies for a successful and managed growth.

Improve the feedback you provide to your staff.

Optimize your virtual team's performance.

Create truly diverse and dynamic workforces.

Working effectively in a BlackBerry world.

Building on almost two years of participant input gathered through the delivery of “Bridging the Gap Between Generations” this highly interactive course has been specially designed to meet the needs of managers and supervisors.

Behavioural based interviewing proposes that by examining how an interviewee acted in specific employment-related situations in the past, an employer can predict how they are likely to behave in the future. In this course, you will learn how to develop and use this style of interviewing.

Provide structure to teams or task forces to allow for their success in attaining organizational objectives.

Maintain productivity and a healthy work and home balance.

Develop assertiveness and conflict resolution skills.

This workshop offers a broad foundation of knowledge and skills expanding the traditional role of the support staff.

Develop project scope, definition, charters, plan, implementation strategies and evaluation techniques.

Managing scope or project deliverables.

Controlling uncertainty and minimizing loss.

Build processes that enhance your organization's throughput.

This course is designed to address work-life balance of time and stress management.

This workshop helps people prepare for and thrive during a major change.

By learning and applying superior customer service techniques on every call, your employees will strengthen their customer relationships, resulting in long-term loyalty to your business.

This course will give your agents the tools and understanding, so that, rather than basic "core" service, they can give excellent "plus" service on each and every call.

This highly interactive two-day workshop includes both individual and group exercises and role-play. Participants practice their newly acquired skills by applying them to their own simulated job environments, through "experience based" exercises.

Whether you are in the service or hospitality industry, what you are selling is "customer satisfaction". Restaurants do not sell just food....they sell service, luxury and comfort.

Practical skills that significantly improve an instructor's performance in the classroom.

Achieve results while juggling multiple priorities.

This course provides you with the tools and techniques needed to motivate and inspire your employees, gain their commitment to the coaching process and implement action plans for improved performance and accountability.

This Project Management Boot Camp outlines the principles and primary activities of project management for all stages of the project lifecycle.

This course addresses the requirements for developing technical and non-technical specifications relating to Requests for Proposals (RFP), as well as the techniques for evaluating the proposals received.

A great presenter has two unique qualities: appropriate skills and personal confidence. This confidence comes from knowing what you want to say and being comfortable with your communication skills. In this two day workshop, you will master the skills that will make you a better speaker and presenter.