IT Service Management Training
This ITIL® v3 Foundation course provides you with a general overview of the IT Service Management Lifecycle, its supporting processes, functions and roles, and the key concepts of an integrated IT Service Management framework. Successful completion of this course enables the candidate to enroll in the intermediate courses and advance to the ITIL® Expert certificate. This course does not intend to enable the successful candidate to apply the concepts without further guidance.
This course is intended for those who work within a service-oriented environment and require a deeper understanding of the concepts, processes and activities involved in transitioning services and how they may be used to enhance overall service quality and service provision, as well as contribute to the organization's continual improvement activities.
This course is intended for those who work within a Service Operation environment and require a deeper understanding of the concepts, processes/functions and activities involved. These concepts are shown in the context in which they may be used to enhance overall service quality, service provision and contribute to the organization’s ongoing service improvement program.
This course is intended for those who work within a Service Strategy environment and require a deeper understanding of the underlying concepts, processes and activities involved and associated management responsibilities and how they may be used to enhance overall service quality and service provision.
This course is intended for those who work within an Service Management environment and require a deeper understanding of the concepts, processes and activities involved in the strategy, definition and documentation of services. The SOA concepts are shown in the context in which they may be used to enhance overall service quality, service provision and contribute to the organization’s ongoing service improvement program.
This course is intended for those who work within a Service Operation environment and require a deeper understanding of the underlying concepts, processes/functions and activities involved and management responsibilities and how they may be used to enhance overall service quality and service provision.
This course is intended for those who work within a Service Design environment and require a deeper understanding of the underlying concepts, processes and activities involved, and associated management responsibilities and how they may be used to enhance overall service quality and service provision.
This course is intended for those who work within a Continual Service Improvement environment and require a deeper understanding of the underlying concepts, processes and activities involved and associated management responsibilities and how they may be used to enhance overall service quality and service provision.
This 5-day Planning, Protection & Optimization (PPO) course provides you with an intense and focused exploration of the new and modified topics in ITIL® v3 surrounding the design and support of services. The course is intended for those who work within a Service Management environment and require a deeper understanding of the concepts, processes and activities involved in the design of a service and the on-going tactical support of services. The PPO concepts are shown in the context in which they may be used to enhance overall service quality, service provision and contribute to the organization’s ongoing service improvement program.
This course is intended for those who work within a Service Transition environment and require a deeper understanding of the underlying concepts, processes and activities involved, and associated management responsibilities, and how they may be used to enhance overall service quality and service provision.
This 5-day Manager Bridge course provides you with the fastest and easiest path to ITIL® Expert and provides the necessary information to begin assessing and utilizing the updated and new information in v3. This course will focus on the Service Lifecycle and the new and updated process/function information in a matter-of-fact format. As new concepts are expanded upon, there are frequent practical exercises to reinforce the lecture material.
This 5-day Managing Across the Lifecycle (MALC) course completes the ITIL® Capability and Lifecycle qualification programs, and leads to the ITIL® Expert qualification. This course brings together the full meaning of a Lifecycle approach to Service Management. The focus of this course is on the business, management, supervisory objectives, purposes, processes, functions and activities of the Lifecycle. Process/function interactions and interdependencies are crucial to the successful completion of MALC.
